If you have registered a phone number with us, then all you need to do is pick up your phone and dial the following:

Gotalk Select
From a BT Line: Just dial 1880 OR 0330 001 7799
From a Cable Line: Just Dial 0800 097 7799 OR 0330 001 7799

You can call our local access number 020 7097 7799, this may be a more cost effective way for you to use Gotalk if you have free national calls on your BT or Cable calling plan. If you are calling from a phone number that you have not registered with us, or from a payphone, dial the either 0800 097 7799 or 0330 001 7799 access number, and then enter your PIN. Remember to dial the full dialing code for the number you want, even if it is in the same area as you.

Yes. Even if you have not registered a phone with us, you can still use the service. Simply dial 0800 097 7799, and enter your PIN when requested

Yes, but your mobile company may charge you for dialing an 0800 number. Check with your supplier for 0800 costs.

We also offer access to the service via our 033 0001 7799 number, which you can use to access the service at any time - this may be more beneficial if you have a cheap National call rate on your tariff, or if you have free National calls on your calling plan. Contact Customer Service for the number you should use

Auto Top-Up is a system that ensures your account is always in credit, so you do not have to interrupt your calls to top-up your account.

Simply register a Credit Card with us, and let us know how much you want to top-up with, and how much credit you want to be left on your account before the top-up .

Yes. Access the Dialing properties on your computer for your ISP. Before the ISP access number, type 0800 097 7799 then insert 3 commas -

e.g.: 08000977799,,,08457891245

If you have not registered your phone number with us, then enter your PIN after the first three commas, and then enter another Three commas before the ISP number

e.g.: 08000977799,,,1234567890,,,08457891245 If you have any problems of questions, please contact Customer Services

You can view and print out your call history from the website. Log into "My Account", and select Call History. You can set the dates you want to print out, and then you will be offered the option to view the data and also to save a copy to your PC.

Yes. Simply access the service, and then press *1

Alternatively, you can check your balance on the website.

Yes, but we cannot register the Phone line for the house to more than one account.

If you want to keep your outgoing calls separate from each other, then we recommend you access the service using PIN and Access number.

You will hear an audio warning 60 seconds before your credit is due to run out. The person you are talking to will not hear this announcement.

If you want to ensure you always have enough credit on your account, we can set up an Auto Top-Up facility for you.

You can pay by Cheque, Postal Order or by Credit/Debit Card.

If you pay by Cheque or Postal Order, we cannot top-up your account until we receive the payment from you, so this is the slowest way of maintaining your account.

If you wish to pay by Credit or Debit Card, you can phone us direct, you can top-up via the website, you can top-up when you access the service, or you can set up an Auto Top-Up.

For Self top-up and Website top-up, you need to register the card with us first for security reasons - please contact Customer Service to do this.

Yes, if you allow them to. If you register your home phone number, then anybody can use your account, as long as they know the access number or how to use the smart phone.

If you do not register your phone number, and you use a PIN to access the account, then only people with your PIN can use your account.

You keep control over the account, how you access it, and who else can access it.

Only if you allow them. Access to your details, either online or via Customer Services, is only granted if name, account number and password are all confirmed.

If you want someone to phone up on your behalf, they will need this information, otherwise they will not be able to access your details.

If you want someone to have full access rights to your account, they will need to be registered to the account. This will require your written permission to add them. If you want someone to have full access rights to your account, they will need to be registered to the account. This will require your written permission to add them.

Only if they are on the account also. We can only take credit card payments from someone who is registered to the account.

If their details are not on the account, we cannot take their Credit Card payment, even if it is another member of your family.

No. There are no minimum terms or minimum commitments when you take the Gotalk Service. You can use it as much or as little as you like, and can walk away at any time.

All we ask of you, should you decide to leave us, is give us a call and let us know why.

Absolutely. If you would like the service set up for several phones, we can offer this.

If you would also like a secondary PIN set up for a child, or for when you are away from home, let us know, and we can do this for you also.

Gotalk is a prepaid service. As there is no monthly bill, the Direct Debit principle does not work - you may need to top-up your account more often than once a month.

Payment is by Cheque, Postal order or Credit/Debit card only.

Contact Customer Services on 0800 097 7777. We are available from 12pm to 9pm, 7 days a week, to answer your problems, investigate and report any problems, maintain your account, or simply answer a question about the service for you.

The minimum amount we ask you to open your account with is £20. But this £20 is all calling costs - there are no admin charges, no set-up fees. The money you put on your account is all for you to use for calls at low low rates.

Yes, as long as it is a voluntary Block, you can still access 0800 numbers, and so will be able to use the Gotalk service.

There's a simple trick to using your mobile without having to keep dialling both the access number and the international number every time you use the service. Simply add a pause between the access number and the international number you want to dial. So, if you want to call Mum in Australia, create a new entry called 'Mum' in your phonebook on your mobile then when you enter the number enter the access number first i.e. 020 7097 7799 followed by a pause.

Yes. Simply dial 0800 097 7799, and enter your PIN when requested There is a surcharge* involved for using a payphone. BT bills this for maintenance costs for their equipment. Please contact Customer Services for more details.

(Note: Some non-BT Payphones do not allow 0800 access)
*calls from a payphone are subject to a surcharge of 15p/min.

Yes. You can use your account in over 30 countries. Please got to the access numbers page for details.

Go to Gotalk & travel or contact Customer Services for details.

If you are spending a significant time abroad, or are visiting a country that does not have a Freephone access, then our talkback service will be more beneficial to you. Go to www.talkbacktele.com or contact Customer Services for details.

No. All you need is access to any phone service. We have Access numbers for all providers.

No. All you need is access to any phone service. We can provide you with an access number and PIN number to access the service from almost any phone.

(Note: Some non-BT Payphones do not allow 0800 access)

No. Our Services are offered on a Pre-pay basis only. This means you top-up the account with the amount you wish to use, and then refresh the balance when your account is either used, or nearly used.

We can provide a Detailed Call History if you wish so. This costs nothing, but we can only produce this for accounts that spend over £25 in a month.

No. There are no "Hidden Charges". All you pay is the advertised call rates.

We charge all our calls in 30-second increments. So, you pay for what you use. If you make a call that is 30 seconds long, then you will only pay for 30 seconds.

If you dial the 0800 097 7799 access number from the UK, you will only be charged if you are calling from a mobile phone.

If you dial from a payphone, you will be charged for using the payphone, rather than for dialing the 0800 097 7799 number.

If you dial the 033 0001 7799 Access number from a mobile phone, you will be charged according to your contract with your service provider.

If you dial from a UK Landline, then calls to Customer service are free on 0800 numbers.

If you dial from a mobile, then your mobile company may charge you for dialing an 0800 number. Check with your supplier for 0800 costs. Alternatively, if you have inclusive UK minutes you can dial 020 7097 7777

The minimum top-up for your account is:

£20 if you top-up online
£20 if you phone in to top-up
£20 if you top-up while using the service
£10 if you set up an Auto Top-Up facility

Only to your Line Provider. If you have a phone line in your house, and you normally pay line rental on this, then you will need to pay the line rental to them to keep it in place.

We do not own your phone line, so do not charge any line rental or maintenance fees.

Yes.